NP
Nydia P.
Matthews · Aug 2024
Excellent work and professionalism — Alex's team showed up during a busy holiday week and stayed until the job was done. Easiest plumbing call we've ever made.
About VNG
Anything to Ascend.
Our story
Direct Service Plumbing is a family-owned, locally-led plumbing company serving the Charlotte metro. Built on the simple promise that every customer deserves an honest answer, a fair quote, and a fix that actually holds.
Owner Alex leads every job — no commission-driven sales reps in your house, no upsells. Just licensed master plumbers solving plumbing problems the way they should be solved: correctly, the first time, in writing.
Today we serve homeowners across Charlotte, Matthews, Gastonia, Concord, Huntersville, Belmont, Pineville, and surrounding communities. Whether it's a 2 a.m. burst pipe or a scheduled tankless install, the same crew shows up, the same workmanship warranty applies, and the same name is on every truck.
Why VNG
Plumbing isn't complicated. Doing it right, on time, at a fair price, every time — that's the work. Four things we don't compromise on.
Alex or one of our licensed master plumbers leads every call. No commission-driven sales reps in your house.
Flat-rate pricing, in writing, before work starts. No surprise add-ons. No hourly meter running.
A real person picks up the phone day, night, weekend, holiday. Average on-site time under one hour.
Family-owned in Matthews. We service Charlotte metro and we'll be here next year, and the year after that.
Credentials
Licensed
Fully licensed in North Carolina, bonded, and insured for residential and light commercial work.
Workmanship
Every repair we ship out the door is backed by our workmanship warranty. If it fails, we come back at no charge.
Coverage
Master-plumber dispatch across 10+ cities including Matthews, Gastonia, Concord, Huntersville, and Pineville.
From Matthews homeowners
Ready when you are